In Dan McClure and Ian Gray's prior World Humanitarian Summit paper, The Missing Middle of Innovation, the premise was that scaling innovations fails so frequently because it actually represents two new problem domains, one of Scaling Up and another of Scaling Out.
This longer paper explores the challenge of managing the Scaling Up effort more deeply. How does an innovator take a Pilot program that was intentionally simplified for rapid learning and add in the complex functionality needed to create a complete sustainable solution in the real world? How do sponsors of innovation change their approach to lead and foster this kind of work.
We break Scale Up problem space into six parts, focusing on how this kind of work differs from other areas of innovation where practices are already well-tested. It is a different journey. Scaling Up requires us to directly engage with the complexity of wicked problems. More familiar innovation techniques avoid this messiness by taking refuge in tame corners of the innovation problem space.